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[Delivery inquiry] When will it be delivered?

If you order now, it will be shipped within 3 business days.

Thank you

[Payment inquiry] In the case where the deposit has been completed but the order is canceled

The order will be processed within 1 to 2 hours after the deposit is completed.

However, the order may be canceled in the following cases.

1. Where the name of the depositor in the order is different from the actual name of the depositor

2. If your account number is entered incorrectly

3. When there is a difference between the actual deposit required amount and the deposit completed amount

4. If you order multiple products under the same name at once


If you have any questions about payment, please contact the website 1:1 inquiry or Kakao Talk counseling channelI would appreciate it if you could tell me the name of the order, contact information, and deposit details.

[Order Inquiry] If you want to change the product options you ordered

You cannot change options and products after the order is completed.

If you want to change it, please cancel the order and pay again with the product and option you want.

[Delivery inquiry] Product wrong delivery

We sincerely apologize for the inconvenience.

Please contact Pytoflake Customer Center and we will respond as soon as possible.


* Request1. Name/Contact of the Order

2. Delivery box surface invoice photo

3. Pictures of products in boxes


* Customer Center1:1 inquiry or Consumer Care input box on the homepage Kakao Talk counseling channel


* Customer center operating hoursWeekdays 09:00 to 18:00 (except weekends and holidays)Lunch time: 12:00 to 13:00


However, please understand that additional shipping fees will be charged for exchanges and returns because of a simple change of mind.



PHYTOFLAKE offers Free Shipping world wide on all orders over $100. Orders are usually delivered in 5-7 business days. For all orders under $100, shipping cost is $ 9.

PHYTOFLAKE.comoffers several shipping options:

•Free Standard Ground Shipping •Express Shipping (at extra costs - check rates at checkout based on service & location)

From Monday to Friday, orders confirmed before 11:00 a.m. (CET) are handled during the same day. If your order is confirmed on Saturdays, Sundays or public holidays in South Korea, it is going to be handled on the Monday or the first working day after. 

Please note that standard shipments can occasionally be delayed due to unforeseen circumstances.

On this store we cannot accept orders to ship to countries other than the above listed, however there are several other online stores that cover many other countries. To change the country of the store go to the menu of the website or the footer of the website to change the country. 


PHYTOFLAKE is a global brand and we try to be available in all corners of the world. However, there are some territories that we cannot reach. We are currently not shipping to the following countries:

Afghanistan, Algeria, Andorra, Angola, Antigua and Barbuda, Armenia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Central African Republic, Chad, China, Comoros, Congo (Congo-Brazzaville), Costa Rica, Côte d'Ivoire, Cuba, Democratic Republic of the Congo, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, India, Indonesia, Iran, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (formerly Burma), Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, North Macedonia, Oman, Pakistan, Palau, Papua New Guinea, Paraguay, Peru, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe. 

If your country/ territory is on the exclusion list and you require assistance, please contact us


Shipments to Post Office mailboxes are not possible. Orders to these addresses will be automatically cancelled. 

Shipping for custom orders requires more time. Please allow up to 5 days prior to shipping.

Once your order ships, you will receive a confirmation email specifying what carrier was used along with the corresponding tracking number. Please note that items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.


Once your order has been processed and shipped you will receive a confirmation email with details, confirming the carrier and the tracking number. 

You can track the delivery status of your order at any time through your My Account page on 


To request the return of a product, click on the button below.

Before proceeding with the return, please read the following information that defines the terms of the return of a Scicon Sports product and the detailed instructions to follow.